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Article ID53
Created On6/4/2009
Modified6/4/2009
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What are MemoryStock's Return Policies?
MemoryStock Return Policy

You have up to 14 days to return your parts (only ordered using our Memory Configurator) for full credit less shipping. Only orders using our Memory Configurator will qualify for a REFUND. Orders that are made without using our Memory Configurator will NOT be qualified for a REFUND and will be entitled for a store credit. There will be no exceptions to this policy!

Orders above $500 are returnable for store credit only. After 14 days a 15% restocking fee applies. After 30days, parts are not returnable for credit.

Shipping charges are not refundable. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. We always reserve the right to decide if a return is valid or invalid.

Returns must be shipped via USPS with tracking only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.

Ship the item(s) to:
MemoryStock.com
8026 Lorraine Ave Suite 210 Stockton CA 95210, USA


We always recommend you to use our Memory Configurator http://configurator.memorystock.com/ or check your computer manual before you place an order to reduce compatibility issue. If you are not sure what to buy please email us at sales@memorystock.com.

Use the Return Merchandise Authorization (RMA) Form at http://www.memorystock.com/RMA_request.htm to return memory for exchange or refund