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My system model is not found on your site, how do I find compatible memory upgrade?

Wed, 09 Sep 2009 12:30:20 GMT

If you do not find your computer, laptop, motherboard or other system listed on our site for Memory Upgrade, you may contact our Live Support with the model name, or email info@memorystock.com, our experienced memory specialist will help you choose the right RAM Memory Upgrade for your system.

Different ways to find a memory upgrade on memorystock.com.

Thu, 04 Jun 2009 08:37:37 GMT

To place an order on the website once you found the item you want to purchase, type in your desired quantity and then click "Order Now" on the product detail page. This button will take you to Shopping Basket where you will be able to review all the items you've added along with quantities, prices and subtotals.

There are different ways to find a memory upgrade on memorystock.com:

Using the navigation links. Clicking on a link will take you to a specific system page, find your specific system and find your memory upgrade.

Use the Memory Configurator http://configurator.memorystock.com/ to find your memory upgrade. Or search by entering your System Model in the Memory Configurator Search found on our homepage http://www.memorystock.com.

Search for a specific memory module http://www.memorystock.com/desktop-memory.htm .

How long has Memorystock been in business?

Thu, 04 Jun 2009 08:36:39 GMT

Computer Memory Stock URL www.memorystock.com was established in 1999 to meet the growing needs of consumers searching for high quality memory solutions. Our extensive network of contacts within the industry allows us to bring you some of the best prices on the web along with high quality memory.

Limited Lifetime warranty on all memory products. High Quality, Major Brand Memory products. We grant schools and Govt up to 30 days terms Corporate accounts welcome.

Instructions on how to submit a purchase order.

Thu, 04 Jun 2009 08:35:06 GMT

Please follow the instructions given in the following page to submit your purchase order.

http://www.memorystock.com/purchaseorders.html

I placed an order online, how do I change / cancel my order?

Thu, 04 Jun 2009 08:33:45 GMT

Please call us on 209-475-0152 with your Orderid. You can send us an email with your Orderid and request to info@memorystock.com or orders@memorystock.com.

What are your shipping policies?

Thu, 04 Jun 2009 08:31:59 GMT

Visit the following page for latest shipping details

http://www.memorystock.com/shipping_faq.html

Please read the shipping FAQs and accept the shipping policies before you submit your order.

Note: As a measure of security for our customers while shopping on line, please be aware that when shipping to an address other than that listed as the billing address on your credit card account, we do call your credit card's issuing bank to verify the validity of the address.

Shipping Frequently Asked Questions

How much does shipping cost and How Shipping Charges are Calculated?

Shipping is calculated based on the zip code of the destination.
Shipping charges are calculated in real-time for orders shipped within the United States, via FedEx, Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. We do not use a one-charge fits all pricing policy. The shipping charge shown on your invoice when you check out is the actual cost to ship the package to your door.

Shipping Carriers We Use:

The majority of the packages we ship are through FedEx, and the US Mail via Priority Mail*. International orders are currently shiped using USPS. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order.

The rates shown for FedEx reflect almost 50% discount off the standard FedEx rates. We encourage you to take advantage of these great rates by using FedEx premium delivery service.

We will automatically notify you via e-mail when your order ships and include the FedEx, tracking number of the package(s) in the message.

FedEx

Our preferred carrier is FedEx. FedEx is the most reliable and trused shipping service we recommend to you. The FedEx rates shown on our web site reflect substantial discounts over the published FedEx rates.

FedEx FAQs

What are the FedEx shipping methods you have?

We use the following FedEx shipping methods:

FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas;

FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas.

FedEx 2nd Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

FedEx Saver: Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days.

Will I get a tracking number for my order?

When we ship your package through FedEx you will receive an e-mail with your tracking number. We send a tracking number email for every order we ship via FedEx. If you placed an order and requested FedEx service you will receive an email to the email address you provided us when you placed the order. Take that number to our "Track your Package Page" and type in your tracking number. You will then be able to find out where it is and when it will arrive.

I placed my order for “FedEx Overnight Delivery”. Will I receive it on the next day?

If you placed an order for “FedEx Overnight Delivery” during the work week (Monday – Thursday) before 3:00 PM Central time, then you will receive your order the next day. If you place your order on Friday for “FedEx Overnight Delivery”, then your order will be shipped on Friday, but will be delivered on the next business day - Monday. FedEx does not deliver on Sunday.

FedEx Ground Service Map

Shipping from ZIP/Postal code: 95210

This map illustrates service schedules in business days for FedEx Ground shipments

Please note:

For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays.
Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

USPS (United States Postal Service) FAQs

Why can't I track my package?

Our USPS shipping services are shipped with delivery confirmation. This means that the only time you can "track" your package is once it's delivered. It is not uncommon for packages to not show an origin scan and only confirmation of delivery.

I have used the USPS's tracking number to track my package on-line but there are no info on my package, what's going on?

If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.

Why does it say no tracking info available when I track via usps.com?

If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking.

When I track my package, it states the following: "The U.S. Postal Service was electronically notified by the shipper or shipping partner on _______ __, ____ to expect your package for mailing." What does this mean?

This is a sample screen of what it shows when you enter your tracking number on USPS.

If you have seen this message for many days, this means your package has been dropped off and USPS did not update an origin scan.

I ordered memory and had it shipped via USPS. It never arrived! Can I have a refund?

Short answer: Not unless it is returned to us by USPS.

Long answer: We've seen a lot of abuse of our USPS shipping service recently, so we will no longer issue refunds or replacements for ANY orders sent via USPS, that are "lost in the mail" and that are NOT returned to us by USPS.

Here's how the abuse of the service works and why we had to adopt this policy. We are fully aware of this abuse, so please don't even try it:

USPS shipments have no tracking numbers.

Customer complains that package never arrived. Of course, because there's no tracking number we cannot prove it arrived or not.

Being good businesspeople we send out a free replacement via FedEx.

Hundreds of people do this.

We lose a lot of money.

We have to change our policy.

We are not removing the option to send orders via USPS. However, because of the actions of a large number of dishonest people, we have now adopted the policy that by selecting USPS as your shipping method you do so at your own risk.

Do you ship to Hawaii and Alaska?

Yes, we do. We use FedEx and USPS to deliver to Hawaii, Alaska and other non-continental US addresses. However for USPS we cannot guarantee the delivery days. We recommend you to use FedEx service for shipping to Hawaii, Alaska non-continental US addresses.

Do you ship to Puerto Rico, Guam, and US Virgin Islands?

Yes, we do. We use FedEx and USPS to deliver to Puerto Rico, US Virgin Islands, and other non-continental US addresses. However for USPS we cannot guarantee the delivery days. We recommend you to use FedEx service for shipping to Puerto Rico, Guam and US Virgin Islands.

Do you ship to APO and FPO addresses?

Yes, we do. We ship to APO and FPO addresses using US Postal Services (USPS). Please choose the "USPS for A/FPO addresses" shipping method.

Shipping Policy

We charge shipping and handling according to shipping zone .We also offer Free of charge shipping and handling via US post office (United States Postal Service) if customer is willing to buy insurance. USPS First Class packages get lost more frequently compare to any other shipping method therefore we insure all packages shipped via USPS First Class Mail.

All USPS Priority Mail shipments will be considered lost if they have not arrived after 10 business days via USPS, and all First Class packages considered lost if they have not not arrived after 21 business days. If delivery or signature confirmations show the package is delivered you will be required to work with your local carrier to determine the package whereabouts. If you have purchased insurance from us we will reship all packages which have not arrived after 10 business days for FedEx Ground, and USPS Priority mail and after 21 days for First Class mail.

FedEx will not deliver to a P.O. Box - please indicate a shipping address and phone number.

We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient.

Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery if such charges are billed to us.

FedEx requires a signature for all orders above $200. All orders shipped to businesses will require a signature, shipments will be delivered to the address provided and need to be signed.

We do our best to get your shipments to you in time. But once the package is delivered to USPS, FEDEX, it is out of our control. Please follow up with the respective shipping company method to track your order. We will not be responsible for late deliveries or lags in delivery due to USPS, FEDEX slowness and no refunds will be given in these situations. There will be no exceptions to this policy!

Shipping department at Memorystock may elect to switch carrier and adjust your shipping cost without notice.

Shipping and insured charges are non-refundable.

International Shipping Policy

International orders are shipped via USPS International or FedEx International Priority. Our prices do not include taxes, tariffs or additional fees assessed by your customs broker. Transit time varies by location but generally ranges from two to five days. Prices shown may vary at anytime and will not be updated daily, for latest shipping prices please use this link Click Here.

FedEx International Shipping

FedEx Canada Special 1-2 days US$14.95
Shipping to:
Canada

Europe International Average Time 3 Days US$24.95
Shipping to :
DENMARK
FRANCE
GERMANY
IRELAND
ITALY
JAPAN
NETHERLANDS
NORWAY
SPAIN
SWEDEN
UNITED KINGDOM

Fedex International 1-2 Days US$22.95
Shipping to :
SPAIN
SWEDEN
SWITZERLAND
VENEZUELA

FedEx Intl Overnight US$21.95
Shipping to :
BELGIUM
BRAZIL
GERMANY
ITALY
FRANCE
IRELAND
MALAYSIA
TURKEY
UNITED KINGDOM

USPS International Shipping Methods

USPS - Global Priority Mail Delivers in 4 to 8 business days on average. US$4.95

The shipping cost paid to us is just that, what we are charged to get the package sent. Any incurred charges a customer might be expected to pay at the time of delivery is their responsibility. Some of these charges may include duties and taxes charged by your local government for importing a product.

USPS First Class Mail - International Delivers in 5 to 12 business days on average. US$11.95

This shipping method will only cover our cost to mail the package. Any incurred charges a customer might be expected to pay at the time of delivery is their responsibility. Some of these charges may include duties and taxes charged by your local government for importing a product. MemoryStock will not pay for, or refund, any of these costs.

Prices shown may vary at anytime and will not be updated daily, for latest shipping prices please use this link Click Here.

We ship through USPS to the following countries.

AUSTRALIA
AUSTRIA
BELGIUM
BRAZIL
BULGARIA
CHILE
DENMARK
FINLAND
FRANCE
GEORGIA
GERMANY
GREECE
HONG KONG
HUNGARY
IRELAND
ITALY
JAMAICA
JAPAN
LUXEMBOURG
MALAYSIA
MEXICO
NETHERLANDS
NEW ZEALAND
NORWAY
POLAND
ROMANIA
RUSSIAN FEDERATION
SPAIN
SWEDEN
SWITZERLAND
TURKEY
UNITED KINGDOM
VENEZUELA

International Taxes and Tariffs

Our prices do not include taxes and tariffs. Customers outside of the United States may be required to pay these fees to the courier, as applicable, upon delivery. For example, Canadian customers will be assessed the 7% GST (Goods and Services Tax) or the appropriate HST (Harmonized Sales Tax) or PST (Provincial Sales Tax) when the order arrives.

Any incurred charges a customer might be expected to pay at the time of delivery is their responsibility. Some of these charges may include duties and taxes charged by your local government for importing a product. MemoryStock will not pay for, or refund, any of these costs. Please consult your local customs office or tax authority for any cost specific to your location.

Terms & Conditions For Sales of Products and Parts

What are the Shipping Methods MemoryStock offers and what are the rates?

Thu, 04 Jun 2009 08:30:25 GMT

Please refer to our Shipping Information page at http://www.memorystock.com/shippingto.html for details about our different shipping methods we offer and its rates.

How do I know the status of my order?

Thu, 04 Jun 2009 08:28:54 GMT

You can check your order status/order history, view/edit information. You can use the following link to check the status of your order.
Please go to the following URL:

https://www.memorystock.com/customer_order_history.asp

If you have any questions regarding your order please contact us by email at sales@memorystock.com

MemoryStock Warranty.

Thu, 04 Jun 2009 08:21:34 GMT

WARRANTY and GUARANTY

All memory ordered using our Memory Configurator http://configurator.memorystock.com/ is guaranteed to work. All PC100, PC133 and DDR Sdram, DDR2 memory ordered through the Memory Configurator carries a lifetime warranty. And RAMBUS memory carries 1 year warranty.

What are MemoryStock's Return Policies?

Thu, 04 Jun 2009 08:19:17 GMT

MemoryStock Return Policy

You have up to 14 days to return your parts (only ordered using our Memory Configurator) for full credit less shipping. Only orders using our Memory Configurator will qualify for a REFUND. Orders that are made without using our Memory Configurator will NOT be qualified for a REFUND and will be entitled for a store credit. There will be no exceptions to this policy!

Orders above $500 are returnable for store credit only. After 14 days a 15% restocking fee applies. After 30days, parts are not returnable for credit.

Shipping charges are not refundable. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. We always reserve the right to decide if a return is valid or invalid.

Returns must be shipped via USPS with tracking only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.

Ship the item(s) to:
MemoryStock.com
8026 Lorraine Ave Suite 210 Stockton CA 95210, USA

We always recommend you to use our Memory Configurator http://configurator.memorystock.com/ or check your computer manual before you place an order to reduce compatibility issue. If you are not sure what to buy please email us at sales@memorystock.com.

Use the Return Merchandise Authorization (RMA) Form at http://www.memorystock.com/RMA_request.htm to return memory for exchange or refund